In this training program for service advisors instructor George Witt takes some time to focus on the telephone. In today’s businesses you have to minimize expenses, maximize sales and be competitive. This class will show you how to be efficient with the phone by teaching you how to accurately find out what the customer wants, how to get off the phone quickly if it’s the wrong type of customer, and how to stay on the line with the type of customers you want.
This is very simple easy to use and understand training that can teach you skills that will easily result in at least 2 more sales a week.
George gives his hilariously helpful insights on topics such as:
- Answering the phone
- Telemarketing calls
- Mass confusion
- Incoming calls
- Technical info calls
- Making appointments
- Selling Diagnostics
- Price Shoppers
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